Expert Customs Clearing & Forwarding Services in Johannesburg

Standard customs clearance typically takes 24-48 hours for routine shipments with complete documentation. However, with our SARS accreditation and expertise, we achieve same-day clearance for most standard shipments. Complex shipments requiring inspections or special permits may take 3-5 business days.

Essential documents include: commercial invoice, bill of lading or airway bill, packing list, certificate of origin, import/export permits (if applicable), and proof of payment. Specialized goods may require additional documentation such as health certificates, NRCS certificates, or special licenses. We guide you through the complete documentation requirements for your specific shipment.

Customs duties are calculated based on the tariff classification (HS code) of your goods, the customs value (typically the CIF value - Cost, Insurance, Freight), and the applicable duty rate. Additionally, 15% VAT is applied on the sum of the customs value plus duties. Anti-dumping duties may apply to certain goods from specific countries. Our experts provide accurate duty calculations before clearance.

Yes, we provide customs clearing services at all major South African ports and airports including Durban Port, Cape Town Port, Port Elizabeth Port, OR Tambo International Airport, Cape Town International Airport, and King Shaka International Airport. We also handle inland customs clearance at all border posts and inland terminals across all 9 provinces.

A SARS-accredited customs broker is a licensed professional authorized by the South African Revenue Service to prepare and submit customs declarations on behalf of importers and exporters. Accreditation requires extensive training, examination, and ongoing compliance with SARS regulations. Using an accredited broker like Flexagon ensures your shipments are handled with expertise and full regulatory compliance.

Absolutely. We assist with obtaining all necessary permits and licenses including import permits from ITAC, NRCS certificates for regulated goods, health and phytosanitary certificates, ICASA permits for telecommunications equipment, pharmaceutical import permits, and dangerous goods licenses. Our team has established relationships with all regulatory authorities to expedite permit processing.

If SARS selects your shipment for inspection, we coordinate the entire process on your behalf. This includes scheduling the inspection with SARS officers, ensuring the shipment is accessible, attending the inspection, addressing any queries, and obtaining clearance once the inspection is complete. Inspections typically add 1-3 days to the clearance timeline, and we keep you informed throughout the process.

Our customs clearing fees vary based on the complexity of the shipment, value of goods, and services required. Standard import clearing typically ranges from R800-R2,500 depending on the shipment. We provide transparent, itemized quotes upfront with no hidden fees. Our fees cover documentation preparation, SARS declaration submission, customs liaison, and release facilitation. Contact us for a detailed quote specific to your shipment.